The Residents Portal is a user-friendly digital interface for all residents in your sectional title scheme. It simplifies communication, requests, and scheme engagement through mobile-first tools that anyone can use.

 

Forms for Resident Services

Each outlined button links to a form built to capture resident input quickly and route it to the correct reviewer:

  • Inspection Requests: Residents request maintenance checks or issue inspections for plumbing, electrical, or structural concerns. Tickets are auto-generated and tracked.
  • Message Requests: Used to contact management or trustees to request a broadcast message on your scheme’s WhatsApp group.
  • Order Access Tags: Securely submit requests for additional remotes, gate tags, or biometric enrollment.
  • Incident Reports: Residents log disturbances, safety concerns, or rule violations — with support for photos and videos.
  • Intercom Contacts: Request updates to your intercom listing or submit contact changes.
  • Complaints: Submit complaints about common areas, behaviour, noise, or general management. These are confidential and routed to trustees.
  • Suggestions: Share ideas to improve community life, operations, or safety — feedback that leads to better schemes.

Live Directory Access

Residents can access the Directory straight from the portal:

  • Complex Security
  • Service providers(your scheme’s preferred service providers) – Plumbing, Electrical, Cleaning, Furniture Removals, Audio/Visual Technicians
  • Emergency Services – including Medical, Police, and Fire for your local area.

Each listing includes call buttons and website links, enabling instant contact via mobile — no searching or saving numbers required.

Support Documents

Helpful documents are also available with one tap:

  • Conduct Rules
  • CSOS Legislation
  • Levies & Fees Guide
  • POPI Policy & PAIA Manual

Residents can also join your scheme’s WhatsApp Group directly from the portal.

The Residents Portal establishes a direct connection between your scheme and its residents, streamlining administration while fostering a more connected and proactive community.